Frequently Asked About Your Data
We collect your name, date of birth, email address, phone number, and residential address for account verification. We also record your payment method (DANA, OVO, GoPay or QRIS details), device information like IP address and browser type, and all game activity including stakes, results and withdrawal requests.
We retain your account data for a period set by financial and anti-fraud regulations, usually 5–7 years after closure. This ensures we can handle disputes, verify past transactions and comply with local law. Personal identifiers are anonymised once the retention window closes.
Yes. Submit a data access request via live chat, email or your account settings. We'll provide a copy of personal information, payment history, login records and game activity within 5 business days. Requests depend on local law and any ongoing disputes or fraud investigations.
Your payment details are encrypted and transmitted securely. We never store full card or wallet credentials; we record only the transaction ID and amount. Deposits are verified against your registered identity before crediting, and all transactions are logged for your review.
Only hong99 support staff, fraud analysts and payment partners who need the information to serve you can access your data. We never sell personal information to third parties. Payment processors receive only what's needed to confirm deposits and withdrawals.
Contact support immediately via live chat or email. We'll review your login history, freeze your account if needed, and investigate unauthorised access. Change your password and enable two-factor authentication if available to secure your account.
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