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How We Protect Your Account and Data

When you open an account with us, your legal rights and account security are built into every step.

Account access verified by email and phoneData retention follows local regulationsPayment details encrypted before storageSupport available in your language

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Our Legal Foundation and Your Region

hong99 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

hong99 operates where local law permits, and our account terms reflect the region where you register. We collect only the information we need to verify your identity, process deposits and withdrawals via DANA, OVO, GoPay and QRIS, and keep your account secure. Your data is stored

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on secure servers and is never sold to third parties. Access to your account depends on local law. We retain transaction records for the period required by local regulation, and we retain personal information only as long as your account is active or as required by
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law. When you request to see your data or ask us to update it, we respond within the timeframe local law sets.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR LEGAL TEAM

How to Contact Us About Your Rights

If you have questions about how we handle your information, want to request access to your account data, or need to report a concern about your…

HOW WE OPERATE

Security, Data and Transparency

We've built our account systems around privacy and security. Every deposit and withdrawal is verified before processing.

Encrypted Payment Storage

Your DANA, OVO, GoPay and QRIS details are encrypted and tokenized. We never store raw payment credentials. Withdrawal requests require email and SMS verification before clearing.

Login Security

Your account is protected by a strong password and email verification. We log every login and device change. Suspicious activity triggers a security alert to your registered email and phone.

Data Retention

We keep transaction records and account history for the period required by local regulation. Personal information is deleted when your account closes, unless law requires us to retain it longer.

Account Verification

Before your first deposit clears, we verify your identity via email and phone. Unusual withdrawal requests may require additional verification. This protects your account from unauthorized access.

Access and Amendment

Request a copy of your personal data or ask us to update or delete information where local law permits. Submit requests via live chat or email; we respond within 48 hours.

Complaint Resolution

If you believe your data has been misused or your account security was compromised, contact our legal team immediately. We investigate within 7 days and provide a written response.

What You Need to Know About Your Rights

Real questions from players in Medan, Semarang and across Indonesia. We've answered the ones we hear most about account access, data, payment security and what happens if something goes wrong.

Yes. Log into your account, head to Settings > Privacy & Data, and select 'Request my data export'. We'll send you a complete file of your information, including name, contact details, transaction history and login records, within 5 working days.

We delete personal information when you close your account, unless local law requires us to retain transaction records longer. Financial records are kept for the period set by local regulation, typically 5 years for audit purposes.

We encrypt and tokenize your payment details before storing them. Your actual account numbers are never stored on our servers. When you withdraw, we verify the request via email and SMS before it clears.

Change your password immediately and contact our support team via live chat or email. We'll review your login history, lock the account if needed, and investigate unauthorized transactions. Report within 48 hours for the fastest response.

We can close your account on request. Personal information is deleted after the close, except transaction records kept for legal compliance. Some data may be retained if a withdrawal or dispute is in progress.

Log in and go to Settings > Account Information. Update your phone number or email, and we'll send a verification code to confirm the change. Updates take effect once verified, usually within seconds.

Contact our support team immediately with your transaction ID. We investigate disputes within 7 working days. If a payment failed or was reversed by your bank, we'll refund it to your original payment method or account balance.

How We Protect Your Account and Data

How to Contact Us About Your Rights

Security, Data and Transparency

Encrypted Payment Storage

Login Security

Data Retention

Account Verification

Access and Amendment

Complaint Resolution

What You Need to Know About Your Rights

01 Can I see all the personal information you store about me?

02 How long do you keep my account data after I close my account?

03 Is my DANA, OVO, GoPay or QRIS information safe on hong99?

04 What should I do if I suspect someone accessed my account without permission?

05 Can you delete my account and all my data?

06 How do I update my phone number, email or other account details?

07 What happens if there's a dispute about a withdrawal or deposit?

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